Not sure what to do in a situation then we have some answers to common questions right here. Alarm Monitoring is an essential tool for managing your Alarm System and often issues seem to be more complicated then they need to be. Please select the FAQ that best fits your situation and review our answer. If this information is not sufficient please call us for further support.

Call us now on 09-3030303 or Email helpdesk@alarmnz.com

Security Alarm Owners

Table of Contents

1. How do I get connected to the Alarm New Zealand monitoring service ?

2. Where can I buy an Alarm system?

3. Where can I find an installer and/or a service technician?

4. Which guard company should I use ?

5. Who should I contact to change my codes?

6. What happens when I am away on holiday?

7. When is the best time to get my alarm checked?

8. What is the difference between an analogue Alarm and a Broadband IP Alarm monitoring system?

9. Why do I need a PowerBrick inside my Broadband IP Alarm system?

How do I get connected to the Alarm New Zealand monitoring service ?

To connect your security Alarm just Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

Where can I buy an Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.

Where can I find an installer and/or a service technician?

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

Which guard company should I use ?

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.

Who should I contact to change my codes?

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on 09-3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

What happens when I am away on holiday?

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

When is the best time to get my alarm checked?

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as it’s an internal function of alarm systems to test this daily.


What is the difference between a PSTN analogue Alarm and a Broadband IP Alarm monitoring system?

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

When a PSTN is used to connect your Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.


Why do I need a POWERBRICK inside my Broadband IP Monitoring System ?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) can provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either an analogue or IP Alarm monitoring system.

How do I get connected to the Alarm New Zealand monitoring service ?

Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

Where can I buy an Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.

Where can I find an installer and/or a service technician?

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

Which guard company should I use ?

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.

Who should I contact to change my codes?

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on 09-3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

What happens when I am away on holiday?

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

When is the best time to get my alarm checked?

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as its an internal function of alarm systems to test this daily.

What is the difference between an analogue Alarm and a Broadband IP Alarm system?

When an IP Alarm system has the APSU ( Alarm Power Supply Unit) feature included it is able to provide battery power to the premises network access equipment such as routers and modems during power outages. Without an APSU inside the IP Alarm the customer may need to install additional backup power systems such as a large UPS for significant and extra cost. Because APSU battery condition is normally monitored by your Alarm monitoring station via the Broadband circuit it is generally more reliable. When using a medical Alarm with Broadband it is essential to have an APSU device of some description installed.

Why do I need an APSU feature inside my Broadband IP Alarm system?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line its called a "native" IP Alarm system.