ALARMNZ's commitment to privacy. The following discloses ALARMNZ's information
gathering and dissemination practices for this Web Site and/or mobile app (the "Platform"). ALARMNZ
has other websites which may contain their own applicable privacy policies. Your
visits to those sites will be governed by the privacy policies, if any, that
govern those sites.
Please review those
additional detail regarding your use of this Site.
Mobile App Background Location Access
AL★RM app requires background location access, including when the app is closed/not in use. This is to provide accurate GPS co-ordinates in the event of an emergency so emergency services (fire/ambulance/police) can be sent to your precise location if required. Please note, all location data collected is for personal safety records within your account on the AL★RM app cloud platform, is NOT used to provide or support advertising, or shared with any unauthorised third-party without approval.
Privacy Act 1993
ALARMNZ is subject to the
Privacy Act 1993 (New Zealand). The Privacy Act is supervised by the New Zealand
The Privacy Act 1993 contains
twelve ‘Information Privacy Principles’ that govern the collection, use, and
disclosure of personal information (i.e., information about an identifiable
individual). The subject matter of each Information Privacy Principles is as
1. Purpose of collection of
2. Source of personal information
3. Collection of information from subject
4. Manner of collection of personal information
5. Storage and security of personal information
6. Access to personal information
7. Correction of personal information
8. Accuracy, etc., of personal information to be checked before use
9. Agency not to keep personal information for longer than necessary
10. Limits on use of personal information
11. Limits on disclosure of personal information
12. Unique identifiers.
Collection and use of personal information
Personal information is not
collected on this Website unless it is volunteered.
The purpose(s) for collecting
personal information will be clear in such cases and the information will not be
used for any other, unrelated purpose. Only those involved in providing the
service associated with the purpose (including any required technical support)
will have access to the personal information.
You can browse this Website
without disclosing any personal information.
Personal information that is already held in public records may be accessible on
This Website does not use
cookies to store personal data and nor does this Website link non-personal
information stored in cookies with personal data about specific individuals.
analyses of the characteristics and behaviors of website users and in order to
make improvements to the site. This information is not used to identify
individual website users.
Information collected using
cookies includes non-personal information such as:
(a) The Internet domain and IP address from which you are accessing this Website
(b) The browser and operating system you are using
(c) The date and time you access the site
(d) The pages you visit
(e) Whether you arrived at this Website via a link from another site and the
address of such site.
Submission of Personal Information
Certain portions of the Site may require that you submit some personal information, such as
your name and email address, before using those portions of the Site. At
minimum, you are typically required to register with the Site and provide your
name or email address before using any of the member’s only areas of the Site.
For some services, such as accessing the Support and Download sections,
registering for Events, or requesting a Demo, you may have to create an account,
and submit additional personal information such as your mailing address. You may
also be required to submit information such as your name and email address
before you will be authorized to post information on the Site.
Use of Personal Information
ALARMNZ uses that information to provide the services and information you select, to better
understand its customers, to provide better products and services, and to assist
ALARMNZ with the Site administration, such as with troubleshooting any problems,
detecting fraud, resolving disputes, and for any purposes deemed necessary or
required by ALARMNZ to enforce the
and other terms or conditions
applicable to any portion of the Site.
ALARMNZ also uses this information to send you information about ALARMNZ, or other topics
ALARMNZ thinks may be of interest to you, such as product information or
updates. As part of its business, ALARMNZ works with emergency services and
other authorized partners, such as authorized resellers, to provide you with the
services and information described above. As part of those activities, ALARMNZ
may share your information with those authorized entities so that they can
directly provide the information or services to you.
Access to Your Personal information
Any New Zealand citizen,
permanent resident of New Zealand, or individual who is in New Zealand is
entitled to request access to the personal information held about him/her by the
Correction of Your Personal information
If ALARMNZ holds personal
information about an individual, the individual concerned is entitled to request
correction of the information and to request that there be attached to the
information a statement of any correction sought but not made.
Storage and Security of Personal information
ALARMNZ is developing enhanced
web-based services. When any services are provided which involve visitors
sending personal financial information to this Website, a secure transmission
method will be used.
All ALARMNZ employees and data
processors that have access to, and are associated with the processing of,
personal data are obliged to respect the confidentiality of our visitors’
Employer Shared Information
If you carry an employer owned mobile device or service which has had an ALARMNZ supported
software application installed which is being tracked for the purposes of your
personal safety and wellbeing, ALARMNZ reserves right to share the GPS location
of that device and it’s ALARM Mode/Status with your employer who is paying for
the service and/or in case of emergency the law enforcement authorities. No
audio or video recordings will be collected unless the ALARMNZ software
application installed on device has been deliberately activated triggered by
actions authorized by you the user.
Other Third Parties
ALARMNZ does not sell to third parties information you have submitted to this Site that
identifies you personally. On occasion, ALARMNZ may offer in conjunction with
third parties certain services that may require you (or ALARMNZ) to share your
personal information with that third party as a condition for providing that
service. While ALARMNZ will treat any information it receives in accordance with
submitted by you to that third party, and ALARMNZ reminds you to review the
applicable rules and any third party's applicable privacy policies separately
before participating in such service.
You can always change your mind; see the Accept/Decline section below. Please note that it
may take us a reasonable amount of time to process your request, but once we do,
we will no longer use your information.
Even if you decline to receive information or cancel your account, ALARMNZ reserves the right
to use the information you previously provided to contact you about
administrative matters relating to your use of any portion of the Site, your
account, or about any issues relating to the
other policy then in-effect.
Special Note for ALARMNZ PUBLIC-SPEAKOUT Users
The ALARMNZ public SPEAKOUT is an e-mail discussion list for users of products and services
from ALARM New Zealand Ltd., which has been provided by ALARMNZ since November
portions of the Site. ALARMNZ does not, without your permission, use the ALARMNZ
public SPEAKOUT email information to contact you individually with information
about ALARMNZ or other topics ALARMNZ thinks may be of interest to you, or
distribute to third parties information that identifies you individually and
personally. By merely subscribing (or continuing to subscribe) to the ALARMNZ
public SPEAKOUT alone, ALARMNZ does not consider an ALARMNZ public SPEAKOUT user
to have given us permission to use his or her e-mail address for anything other
than the ALARMNZ public SPEAKOUT itself, and the proper administration of the
ALARMNZ public SPEAKOUT or the Site in general. ALARMNZ public SPEAKOUT users
are also not automatically registered as members of the Site; you will need to
register separately. If and when you sign up as a Site member, you are typically
asked whether you want to receive information from ALARMNZ or third parties. Be
sure to review your choices carefully to make sure you make the selections you
As with other portions of the Site, ALARMNZ reserves the right to use the name and email to
contact an ALARMNZ public SPEAKOUT user about the ALARMNZ public SPEAKOUT or
Site administrative matters, such as any issues relating to the
other policy then in-effect.. ALARMNZ also reserves the right to continue to
participate in the ALARMNZ public SPEAKOUT like any other user, such as posting
information to the ALARMNZ public SPEAKOUT that it believes may be of interested
to or otherwise appropriate for the ALARMNZ public SPEAKOUT.
Please note that ALARMNZ public SPEAKOUT is, and always has been, a public mailing list. That
is, every other subscriber or other third parties can read (or forward to
others) all the information you post to the ALARMNZ public SPEAKOUT, such as
your name or e-mail address. As always, ALARMNZ is not responsible for the use
third parties may make of information you have made publicly available in this
or any other public forum. Please see below for further information about Public
Forums for Posted Information.
Law Enforcement and Posted Information Exceptions
this Site to law enforcement authorities. As noted in the
ALARMNZ intends to cooperate with any order or request from law enforcement
officials or a court of competent jurisdiction for information as to the
identity of individuals submitting or posting information to ALARMNZ or on this
Site. Such orders or requests supersedes the terms of this
in one of the Site's public forums. See
. Finally, notifications of
claimed copyright infringement, counter notifications or other information
submitted to and necessary to process a notification under a Copyright Complaint
Aggregation and Use of Anonymous Data
ALARMNZ does aggregate all information provided by you to create anonymous statistical and
demographic data. This anonymous data helps ALARMNZ to understand and know its
customer base better. That anonymous data may be provided to third parties but
never in such a fashion as to identify you personally.
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Public Forums for Posted Information
Certain portions of the Site are designed to offer you the opportunity to post information on
the Site, including but not limited to information about yourself ("Posted
). For example, you may be
permitted to post your resume information on the Site, or post messages in any
chat rooms, message boards, mailing lists, and/or news groups this Site makes
available to its users.
Please remember that any Posted Information becomes public information and you should
exercise caution when deciding to disclose your personal information. If you
decide to post any information, that Posted Information is exempt from this
Please see the
, including but not limited to
, for additional terms
applicable to Posted Information.
Links to Other Sites and Advertising
This Site contains links to other sites not operated by ALARMNZ. ALARMNZ is not responsible
for the privacy practices or the content of those web sites. Please be sure to
review the privacy policies of those sites.
This Site may display advertisements and/or links to third parties. These advertisements or
links may contain cookies placed by those third parties. ALARMNZ is not
responsible for those advertisements, the web sites to which they are linked, or
how any other linked sites, may use their own cookies or information. For
example, cookies received with banner ads may be collected by the company
for further information.
Surveys and Contests/Sweepstakes
From time to time ALARMNZ may make online surveys available to users of the Site.
Participation in those surveys is voluntary. Some online surveys may ask
participants for personal information, such as an email address, in addition to
requesting answers to survey questions. ALARMNZ may use that personal
information to contact the participant if necessary, or as otherwise described
above. ALARMNZ may make the results of any survey publicly available, although
ALARMNZ will not attribute any particular response to you without your
On occasion ALARMNZ may make available to users of the Site contests, sweepstakes, or similar
events in which they may qualify for participation. Participation is always
voluntary and subject to the applicable rules. The rules may ask participants to
provide personal information as a condition of participation. ALARMNZ may also
make the winner's names public, as provided in the applicable rules, or as
required by applicable law. ALARMNZ may also use that information as described
above. In some instances, the applicable rules may contain additional or
different uses for the information you provide; please be sure to review those
rules carefully before entering.
ALARMNZ may permit a third party to sponsor a survey, contest, sweepstakes, or other similar
event ("third party event") with ALARMNZ, such as through posting it on the
Site. Such third party events are governed solely by any applicable rules, and
may require you to provide information to that third party as a condition for
participation. While ALARMNZ will treat any information it receives in
information gathered by that third party, and ALARMNZ reminds you to review the
rules and privacy policies separately applicable to those third party events.
No portion of the Site is directed at children (defined as individuals age 13 and under) nor
are children encouraged to use the Site. ALARMNZ does not knowingly solicit any
personal information about children unless directed by a parent or guardian.
Generally speaking, this Site has security measures in place to protect against the loss,
misuse and alteration of the information under our control. Since the Site under
general usage does not collect financial information, ALARMNZ uses the standard
internet connections for those general usage portions of the Site, without
This Site may provide certain additional, optional services that may use additional security
measures to protect the information, such as financial information, provided by
you to obtain the service. Those additional security measures may vary,
depending upon the particular service offered. You will be informed of any
specific security measures at the time you register for a particular service.
Please review that information for further detail.
In some cases, you may be prompted to register with the Site to undertake a particular Site
activity or obtain a particular service. As part of that registration, you may
be asked to choose your own password. ALARMNZ reminds you to protect your
password, and not provide it to others to use. Allowing others to access and use
your account and password can compromise the security of your information.
ALARMNZ disclaims any responsibility or obligation for your decision to provide
your password to others.
Changes To This Policy
If and when ALARMNZ makes changes to this Site, ALARMNZ may have to update this Privacy
will, in itself, alter the choice you already made about how ALARMNZ can use
your personal information. Because changes to this Site or updates to this
time. Remember, your decision to continue using this Site after this Privacy
Typically you accept to receive communications when you submit information to the Site. If
you wish to remove your information from the Site registration database and no
longer receive future communications or use any services, you may do so through
any of the methods described below. Please note that it may take us a reasonable
amount of time to process your request.
The Profile section of this Site
may permit you to change a previous selection and decline to receive further
communications, or to delete your registration.
A particular service may have an
Administration section that allows you to change any previous selections for
You can send an email to
for assistance in
deleting/changing your prior selections.
This Site gives users the following options for changing and modifying information previously
The Profile section of this Site
may permit a registered user to change or modify information previously
A particular service may have an
Administration section that allows you to change or modify information you
previously provided for that service.
You can send an email to
for assistance in
deleting/changing your prior selections.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this Site, or your
dealings with this Site, you can contact the Manager at the following address
Manager, Website Strategy & Operations
ALARM New Zealand Ltd.
PO Box 68950
Notice To European Users
Please note that the information you enter on the Site or otherwise provide to ALARMNZ
Technology, or its subsidiaries or divisions, may be transferred outside of the
European Economic Area, for purposes of processing, by ALARM New Zealand Ltd. a
company located in Auckland New Zealand, or its subsidiaries or ALARMNZ's
subsidiaries or divisions, or authorized partners, located worldwide, in order
to provide this Site and its services to you. You are advised that the New
Zealand uses a sectoral model of privacy protection that relies on a mix of
legislation, governmental regulation, and self-regulation. You are further
advised that the Council of the European Union has found that this model does
not provide "adequate" privacy protections as contemplated by Article 25 of the
European Union's Data Directive. (Directive 95/46/EC, 1995 O.J. (L 281) 31)
Article 26 of the European Union's Data Directive allows for transfer of personal data from
the European Union to a third country if the individual has unambiguously given
his consent to the transfer of personal information, regardless of the third
country's level of protection.
By agreeing to this Policy, you consent to the transfer of all such information to New
Zealand and the processing of that information as described in this Policy.
in the event that ALARMNZ does not comply with all terms contained in this
this Site that your sole and exclusive remedy against ALARMNZ will be to have
ALARMNZ promptly correct the handling of your information in the future to
transferred any information of the correct information or to cease using such
TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALARMNZ AND ITS SUBSIDIARIES, AND DIVISIONS DISCLAIM
ANY OTHER OBLIGATION, LIABILITY, OR WARRANTY TO YOU FOR ANY OTHER ACTION,
INACTION, OMISSION, OR OTHER ACTIVITY THAT IS NOT IN ACCORDANCE WITH THIS
DISCLAIMERS THEN YOU SHOULD NOT USE THIS SITE.
UNDER NO CIRCUMSTANCES SHALL ALARMNZ AND ITS
SUBSIDIARIES AND DIVISIONS, OR THEIR SUPPLIERS OR LICENSORS BE LIABLE FOR ANY
DIRECT, SPECIAL, INCIDENTAL, INDIRECT, ECONOMIC OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR LOSS OF USE DAMAGES OR LOST
ALARMNZ AND ITS SUBSIDIARIES AND DIVISIONS, OR THEIR SUPPLIERS OR LICENSORS TO
ADHERE TO IT, EVEN IF ALARMNZ AND ITS SUBSIDIARIES AND DIVISIONS, OR THEIR
SUPPLIERS OR LICENSORS HAVE BEEN NOTIFIED OF THE POSSIBILITY OF ANY DAMAGES.
BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT
APPLY TO YOU. IN SUCH STATES/JURISDICTIONS, THE RESPECTIVE LIABILITY OF ALARMNZ
AND ITS SUBSIDIARIES AND DIVISIONS, OR THEIR SUPPLIERS OR LICENSORS SHALL BE
LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Last Updated: Feb 25th, 2021