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Email our
Helpdesk
or call connection co-ordinator on
09-3030303 or if you are a new customer
register here
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First contact our
Sales Department
on 09-3030303, contact your local electrician or visit your local electrical
wholesaler and purchase a unit and call
Alarm service network
installer in your area.
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ALARM NEW ZEALAND works with almost every Alarm
installation company in NZ and can quickly find you an experienced
Alarm service network
installer in your local area, contact our
Sales Department
on 09-3030303 for more details.
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Which guard
company should I use ?
ALARM NEW ZEALAND works with almost every guard
company in NZ and can quickly find you an experienced guard in your local
area, contact our
Sales Department
on 09-3030303 for more details.
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Contact your service agent first, they may need
to access your Alarm Panel via computer. Alternatively you can email our
Helpdesk
or call on
09-3030303 If you are a new customer Alarm New Zealand may make such
changes free of charge.
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If you are the principle call out person for
your Alarm, you should inform our
helpdesk
that you need to make alternative arrangements. We would
suggest that you ask either choose a neighbour, friend, colleague or a
family member to hold keys for the building while you are away.
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Anytime you are concerned that your Alarm system
may not be working correctly please call our helpdesk to arrange a test with
you. Testing should be done in conjunction with the monitoring station at
least every 12 months. For your information in the interim if the backup
battery was failing then our monitoring system should pick that up
immediately as its an internal function of alarm systems to test this daily.
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When an
IP Alarm system has the
APSU
( Alarm
Power Supply Unit) feature included it is able to provide battery power to
the premises network access equipment such as routers and modems during
power outages. Without an
APSU
inside the
IP Alarm the customer may need to
install additional backup power systems such as a large UPS for significant
and extra cost. Because
APSU
battery condition is normally monitored by your
Alarm monitoring station via the Broadband circuit it is generally more
reliable. When using a medical Alarm with Broadband it is essential to have
an
APSU
device of some description installed.
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An analogue alarm relies on the POTS ( Plain Old
Telephone System ) to send signals to a Central Alarm Monitoring Station
(CMS) using DTMF tones within the voice channel as a transport layer. A
Broadband Alarm uses IP protocols to communicate to the CMS and when it does
this without the need of a backup POTS line its called a "Native" IP Alarm system.
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